Nostos Privacy Policy
This page contains the Nostos "Notice of Privacy Practices," which explains how Nostos uses protected health information. At Nostos, we refer to our clients as "Heroes," and they are given a copy of these practices.
Federal privacy laws allow Nostos to use your health information for our coaching program, payment, and operations. This protected information includes your symptoms, results, diagnoses, coaching program records, and billing records.
Examples of use
- For Coaching: Your coach may share your information with specialists for consultation.
- For Payment: We provide necessary information to your health insurance company for coverage and reimbursement where necessary.
- For Operations: We share information with business associates for quality assessment, training, and administrative services.
Your Health Information Rights
- Request restrictions on information sharing
- Get a copy of this privacy notice
- Appeal denied access
- Request record amendments
- Choose how Nostos communicates with you
- Get an accounting of information disclosures
- Revoke previous authorizations
Contact Nostos during business hours to exercise these rights.
While Nostos owns the coaching program records, you own the information that they contain, and you have the right to:
Nostos' Responsibilities
Nostos must:
- Protect your information's privacy
- Provide this privacy notice
- Follow these terms
- Notify you of denied requests
- Accommodate reasonable communication requests
We may update these practices with notice to you.
To Request Information or File a Complaint
Contact Nostos with questions or complaints. You may also file complaints with the Secretary of Health and Human Services at: Office for Civil Rights - U.S. Department of Health and Human Services - 200 Independence Avenue S.W. - Room 509F, HHH Building - Washington, D.C. 20201.
We won't require complaint rights waiver for coaching program or retaliate against complaints.
Other Disclosures and Uses
We may share information:
- With family members involved in your care in the case of emergencies
- For emergency notifications
- With approved researchers
- For disaster relief
- With the FDA
- With public health authorities
- For law enforcement needs
- For health oversight activities
- In legal proceedings
- To prevent serious threats
- For government functions
- With coroners and funeral directors
Other uses require your written authorization.
Nostos will post this notice on their website. You can contact us with questions, about this Policy, or about your data by writing to: hello@nostos.health